TERMS OF SERVICE
The short version: we quote in writing, you approve before work starts, and the number on the invoice is the number on the range.
01The written range
Before any repair begins you get a written low–high range. Work starts when you approve it — by signature, text or email. If the job needs to go outside the range we stop and re-quote; we don't proceed and surprise you.
02The visit fee
Emergency and diagnostic visits carry a visit fee shown when you book. It is credited in full against any repair you approve on the same visit.
03Payment
Due on completion of the work unless a financing plan was approved in writing. We take card, ACH and cheque. Invoices unpaid after 30 days carry 1.5% per month.
04Warranty
A warranty claim never carries a visit fee.
05Access and safety
You agree to give our tech safe access to the equipment and to shut off utilities when asked. We may stop work if a condition is unsafe and will tell you why in writing.
06Pressure Plan
Plans bill monthly, cancel any time with 30 days' notice, and priority slots apply from the first full month. Tune-ups not used in a year don't roll over.
07Disputes
Talk to us first — the owner reads every complaint. Anything we can't settle goes to mediation in Fulton County, Georgia, under Georgia law.